It's our goal to be sure you're satisfied with your order.

If you are unsatisfied with the items you receive from http://atsarexports.com  or http://kashmir.pro for one of the following reasons:

The products are defective,

The product material and design is different than what you submitted and ordered on http://atsarexports.com  or http://kashmir.pro  

We will accept goods that are defective for refund or exchange, however, items can only be returned if they have not been worn or used in any way. Your Customer Care Representative will work with you to determine the appropriate course of action should any of these issues arise.

Please do not return merchandise without first obtaining instructions from Customer Service in order to ensure acceptance.

Please keep all the documents and packing which accompanied the shipment intact, the same must accompany returned back shipment.

Please note that the above refers to web purchases only and excludes all Atsar Exports (P) Ltd. showroom and concessions.